FAQ

Our counselling is solution-oriented. This means that we consider each concern in the context of the relevant relationships of the person seeking advice – colleagues and work context, family members, circle of friends, hobbies, etc. – with all the connections and interactions. We give impulses, strengthen with concrete implementation knowledge and thus find solutions together. We always work with practical approaches that can be implemented in the short term in everyday life.

Mental Health Coaching strengthens and relieves individual professional, private or health issues. However, our coaching has its limits and does not replace therapy. If a current problem has deeper causes or if there is possibly an illness that needs treatment, such as depression, our counsellors will help you find a suitable psychotherapist.

The easiest way to book an appointment is via the online calendar on our Mental Health platform myFürstenberg. Counselling sessions can be booked around the clock and all available counselling times are automatically offered directly. Alternatively, counselling sessions can also be booked by telephone from Germany via our hotline 0800 / 3877836 (free of charge from German landlines). If you contact us from abroad, you will find your individual telephone number here. As a third option, consultations can be requested directly via our form. After receiving an appointment request, an automatic message is sent that the request has been received – we will then contact you as soon as possible to arrange an appointment.

If you contact us by phone, you will usually be put through directly to a consultant. This way you can discuss your concerns directly. If you would prefer counselling at a later date, we will be happy to arrange an appointment with you at short notice.

The number of counselling sessions is not limited. Our counsellors will accompany you until you have found a solution to your problem together.

As a rule, people seeking advice discuss their concerns with a regular consultant. If she/he is not available, an appointment with another counsellor can be arranged. This also applies if counsellors want to change counsellors at their own request.
If you need immediate counselling, you will be put through to a free counsellor of your choice.

Our counsellors are a permanent, interdisciplinary team from the fields of psychology, education, medicine, health and education sciences, nursing, theology, couple, family and conflict counselling, etc. In this way, we ensure that you speak to the right counsellor for every concern.
All counsellors also have systemic training, i.e. they work with a systemic solution-oriented approach to counselling.

In principle, we offer counselling online, by telephone or in person at one of our institutes or at our more than 70 specialist counselling locations throughout the DACH region.
The specific type of counselling employees can take advantage of depends on what has been agreed with your employer for your company. If counselling is booked online via myFürstenberg, all individually available types of counselling are automatically offered.

You can seek advice from us on all topics related to your professional and private life. Your employer and we want you to be well and mentally healthy. Whether you are dealing with an issue from your work or private life – get in touch with us if you are stuck.

Locations of our client companies can be scattered all over the world. In order to offer advice to all those seeking advice, we offer advice in over 20 languages in addition to German and English.

Counselling sessions are usually held from Monday to Friday 8:00 am to 8:00 pm. For emergencies and acute crisis situations, we provide qualified emergency counselling by telephone around the clock, including crisis intervention if needed. Employees of our client companies can use our free telephone numbers for this purpose at any time: 0800 / 38 77 836 (free of charge from the German fixed network). If you contact us from abroad, you can find your individual telephone number here.

Data protection and confidentiality have the highest priority at the Mental Health Coaching of the Fürstenberg Institute and are implemented with the necessary care. We are regularly audited according to the strict regulations of the Federal Data Protection Act (BDSG). All counselling services are discreet, strictly confidential and anonymous to the employer of those seeking advice. This also applies beyond the termination of the client relationship.

You can visit our website without leaving any personal data. When you visit our website, we only receive anonymous usage data (i.e. without personal reference), which we only use for statistical purposes.

You are free to disclose personal data. If, for example, you provide us with your name, address or other personal data for an enquiry or correspondence etc., we will only use this data for statistical purposes. If, for example, you provide us with your name, address or other personal data for an enquiry or correspondence etc., we will handle this data carefully in accordance with the strict regulations of the Federal Data Protection Act. We guarantee that your data will not be passed on by us. If you request us not to use this data for further contact and/or to delete it, we will proceed accordingly.

Under guaranteed assurance of confidentiality, client companies receive regular, anonymised evaluations of general counselling concerns in order to use the findings for targeted personnel and organisational development.